Help Desk Specialist

VISTA Staffing Solutions, a fast-paced, physician staffing company, is hiring full-time for the position of Help Desk Specialist. This is your chance to work in one of the strongest employment sectors in the nation-health care-and be rewarded for your hard work and talent with a competitive compensation package, exceptional benefits, a friendly team-oriented work environment, and the ability to work independently.

Area of Responsibility:

Provide computer, phone and other telecommunication support for VISTA staff members at all locations. Utilize your technical expertise to support users of VISTA's proprietary business application, software programs, and hardware, including Microsoft Office products, Outlook, and Cisco phone equipment. Be the "go to" person who keeps over 180 employees productive and happy.  Ensure internal customer satisfaction and our company's success by balancing personal, responsive service with good systems for prioritizing, following up, and following through.   

Essential Requirements:

  • One to two years post high school education with emphasis in computer and/or office equipment or procedures, or a related field and/or equivalent experience preferred.
  • Two years experience in customer service or sales with an emphasis in computer operations (preferably in the staffing area) or equivalent.
  • Excellent phone skills.
  • Demonstrated proficiency in the following:
    o  Use Microsoft Office products i.e. Microsoft Word, Microsoft Excel. Explain and/or educate employees on how to maximize the functions of Microsoft Office programs.
    o  Ability to master VISTA's proprietary application and help others maximize its potential.
    o  Excellent organizational skills with the ability to listen and follow up, attend to detail, and accomplish desired results verbally and/or in written form to appropriately document issues. Prepare reports as needed.
    o  Demonstrate a "helping attitude" by phone and/or in person. Provide appropriate feedback so communication is shared and updated with all customers on a consistent basis.
    o  Ability to research questions utilizing a variety of manuals and resources, and ability to work with IT staff in answering any customer questions.
    o  Ability to perform phone training - teach features such as speed dial, messages, paging etc.
    o  Ability to solve problems and differentiate IT vs. help desk/training issues.
    o  Flexibility to perform unscheduled assignments during and after peak hours, keeping records and files current and accurate.
    o  Ability to maintain and utilize spreadsheets, word processing software and PC diagnostic tools in order to answer typical user questions independently.
    o  Ability to maintain accountability for property; adhere to safety practices.
  • Ability to work as a dependable, self starter, capable of performing under pressure to meet company deadlines as the services performed affect the ability of others to do their work. Ability to work with moderate supervision.
  • Ability to develop and maintain excellent communications and work effectively during the performance of assigned responsibilities.
  • Project desired company image and demeanor, and willingness to fully support the company's mission.
  • Willingness to sign an employment agreement.

Preferred but not required:

  • Work experience with the following technologies:
    • Windows 7
    • Windows XP
    • Microsoft SharePoint Server
    • Microsoft Server 2003
    • Microsoft Exchange
    • Active Directory
    • Numara FootPrints or other Help Desk software
    • Experience working in a Microsoft domain environment

Physical Demands:

  • Receive, process, and maintain information through oral and/or written communication effectively.
  • Substantial physical movements (motions) of the wrists, hands, and/or fingers.
  • Must be able to sit for long periods of time.
  • Capable of lifting 50 lbs.

A little more about VISTA:

We provide unparalleled benefits including profit sharing, a 401(k) program, and very generous medical, dental, and insurance plans. We are committed to on-the-job learning and support a casual, healthy workplace through programs like on-site yoga and Pilates classes and gym membership reimbursement.

Our corporate headquarters is in downtown Salt Lake City, Utah, with great access to mass transit, free parking, fun restaurants, and more. VISTA is the physician staffing division of On Assignment, Inc., one of the largest healthcare, scientific, and IT staffing companies based in the US. This association gives our employees access to opportunities across the US and abroad.

If you qualify and are interested in being considered, please go to www.vistastaff.com/about/careers. Qualified individuals should send a letter and current resume to:

VISTA Staffing Solutions
275 East 200 South
Salt Lake City, UT 84111
Fax accepted: (801) 487-8197
Email accepted: resumes@vistastaff.com
An Equal Opportunity/Affirmative Action Employer


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