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Overcoming Challenges in Rural Healthcare: A Success Story with VISTA Staffing
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In an isolated, rural part of Arizona, a regional healthcare system faced a daunting challenge: a mass departure of 24 emergency department staff members.
The situation was dire as it left the system completely unequipped to handle medical emergencies and meet the needs of a growing population.
The health system posted a bid to several well-known staffing companies with the goal of finding just one company that could entirely provide their ED with full clinical and back-office support.
Unfortunately, none of the proposals they received were satisfactory.
That’s when VISTA stepped in as a lifeline.
VISTA’s Comprehensive Staffing Solution
VISTA worked swiftly to provide a comprehensive solution. Within just 90 days, they managed to onboard 42 clinicians, and the ED returned to full staff in just nine months—far quicker than the two years the hospital had anticipated.
So, how did VISTA do it?
Understanding the unique challenges of rural healthcare, VISTA tailored its recruitment efforts to fit the specific needs of the healthcare system, which involved:
- Creating a robust emergency medicine float pool
- Appointing a new Chief and Deputy Chief of EMS to lead clinical operations
- Weekly collaborative meetings and breakout teams to ensure that credentialing, quality assurance, and cost containment were efficiently managed VISTA’s approach was not just about filling positions; it was about providing continuity of care and cost-effective program management.
Continued Partnership and Expansion
The success of this partnership led the healthcare system to expand its Managed Service Provider (MSP) programs with VISTA to other departments, including psychiatry and obstetrics.
VISTA’s commitment to optimizing healthcare staffing and maintaining financial stability continues to improve patient care in this rural Arizona town and communities just like it nationwide.
